Privacy Policy
Naventon Solutions respects your privacy and is committed to protecting the personal data we collect and handle.
This Privacy Policy explains how we collect, use, store, disclose, and otherwise manage personal data through our website and in connection with our business activities.
By using our website or submitting information to us, you acknowledge that your personal data may be handled in accordance with this Privacy Policy.
Naventon Solutions is a business solutions company providing services including business consultation, training platform solutions, industry-focused support, and related business services.
If you have any questions about this Privacy Policy or how we handle personal data, you can contact us using the details set out below.
We may collect personal data that is reasonably necessary for our business functions and activities.
This may include:
your name
business or organisation name
email address
phone number
job title or role
enquiry details or message content
information you provide when contacting us
information relating to service enquiries, bookings, or project discussions
website usage information such as IP address, browser type, device type, pages visited, and similar technical data collected through analytics tools
Unless otherwise indicated, provision of personal data is voluntary. However, where information is marked as required, failure to provide it may prevent us from responding to your enquiry or providing the requested support or service.
We may collect personal data in a number of ways, including when you:
submit a contact or enquiry form through our website
email us directly
contact us about our services
request information, resources, or support
interact with our website
engage with us through business communications or related channels
Where reasonable and practicable, we generally collect personal data directly from you.
We may collect, hold, use, and disclose personal data for purposes including:
responding to enquiries
communicating with you about our services
providing information you request
assessing how we may support you or your organisation
improving our website, services, and user experience
maintaining business records
managing administrative, operational, and internal business functions
meeting legal, regulatory, or compliance requirements
We will generally use personal data only for the purpose for which it was collected, or for directly related purposes where appropriate and permitted.
We may use personal data for purposes including:
contacting you in response to an enquiry
providing service-related information
managing communications and internal records
reviewing and improving our business operations
monitoring website performance and engagement
complying with legal obligations
We do not sell personal data.
We do not use personal data collected through our enquiry forms for direct marketing unless we have obtained any consent required by applicable law.
We may disclose or transfer personal data where reasonably necessary for our business operations, including to:
website hosting providers
cloud storage, email, and communication service providers
analytics and technology service providers
IT support providers
professional advisers such as accountants, lawyers, consultants, or auditors
contractors or service providers assisting with administration or operations
regulators, government authorities, law enforcement agencies, courts, or tribunals where required or authorised by law
We take reasonable steps to ensure that third parties handling personal data on our behalf do so appropriately.
Some of our service providers or technology platforms may store or process personal data outside Australia or Hong Kong.
Where this occurs, we will take reasonable steps to ensure that personal data is handled in a manner consistent with applicable privacy obligations.
Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site and to improve website performance and user experience.
These tools may collect technical and usage information such as browser type, device information, IP address, pages viewed, and time spent on the site.
You may be able to manage cookies through your browser settings. However, disabling cookies may affect how parts of the website function.
We take reasonable steps to protect personal data from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include secure systems, restricted access, internal administrative controls, and the use of reputable service providers.
We retain personal data only for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by applicable law, after which it will be deleted, destroyed, or anonymised where practicable.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.
You may request access to personal data we hold about you, and you may request correction of personal data that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To request access to or correction of your personal data, please contact us using the details below.
We will respond to such requests within a reasonable time and in accordance with applicable legal requirements.
If you believe we have mishandled your personal data, you may contact us to make a privacy complaint.
Please provide details of your concern so we can investigate and respond appropriately.
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner for Personal Data, Hong Kong, as applicable.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or website functionality.
The updated version will be posted on this page, and the revised policy will take effect from the date it is published.
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal data, or wish to make a complaint, please contact:
Naventon Solutions
Email: hello@naventonsolutions.com
Effective date: 01/07/2025